Location/place: Chennai
Name of company/service: Reliance Netconnect
Reliance Netconnect no: 9381916657
A/c : 500001319483 in the name of M/s. Ichiban
I wish to state that I was using this Reliance Netconnect for more than 2 years, and wanted to stop the said services by the end of the month of June 2012.
I sent a mail to Reliance on June 29th 2012 stating that I have stopped using the Net Connect Service and requested them to tell me the amount due so that I could pay immediately and close the account. Since I received no reply from Reliance, I sent another mail on 10th of July 2012 regarding the same. I did not receive a reply for the subsequent mail also but instead, kept receiving monthly bill statements for the connection and Legal Notice for the Non-Payment of Rs. 2513/- on 20th September 2012. In the Legal Notice, I was asked to contact one Ms. Madhumitha, who did not bother to pick up the phone, hence, I sent her a mail stating all the facts and also attached my previous mails to Reliance for her reference. I was able to reach her on the 22nd of September 2012 and explained my situation to her to which she said that I could pay a sum of 1,500/- and complete my dues and that she would send an authorization for the same by 24th of September 2012, which I never received. A person by the name of Mr. Muthukumar came to my office premises on 22nd September 2012 and collected Rs. 1,500/- By Cheque [Cheque No. 485421 – HDFC Bank] and gave me a receipt for the same clearly stating “No More Dues”. After this also, I have been getting bills every month and two more legal notices on 14th November and 19th November 2012 stating that I had to pay an amount of Rs. 1,191/- Again, my attempts to call Ms. Madhumitha and sort out this issue failed miserably as she never bothered to respond to my numerous phone calls and none of the staff [Mr. Gopal] I spoke to on the given numbers even remotely tried to help solve this issue. Please note that sending Legal Notices every now and then for payments which are not due is harassment and I have been going through this mental trauma without any relief whatsoever from your side for the past 5 months. Even after trying so many times, to solve this petty issue with Reliance’s authorities, even though I was not at fault, it has not been sorted out as yet. If this issue is not solved at the earliest, and if i receive one more legal notice from them, i will immediately initiate legal action against them.
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