Location/place: new delhi
Name of company/service: tata photon
I had purchased a tata photon plus , no. 9212276098 last year in august. this year in april, due to some emergencies i could not pay the bill and from the month of june till august the customer care executives have been promisisn to send some reprasntative to collect the cash but nobody came..due to this delay and wait for someone to come as i was promised that there would be no late charges, i could no pay the bill even though i told them i can pay it online..but they insisted on sending a representative. Suddenly on the 10th of september i gopt a call from a police station saying i had been sent a legal notice by them and that day was the last day.. I firstly never recieved the notice, moreover why should they send a notice to me when they are the ones at fault for not sending a representative!I am a student and do not earn at the moment so that was the only option i had.i never got a prior warning about the legal notice and moreover whenever I tried to enquire through customer care i was spoken to very rudely and felt harrased. Even to the extent that one representative questioned as to why i bought the instrument when i dont have the “aukat” to pay..And now again iv been sent a bill after termination of the service..though not of a large amout but I am not willing to pay it because none of my payments are due, all have been paid.Kindly look into the matter as is it not a good thing for either the company nor the customers.
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