HARRASHMENT

Apr 6, 2013

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Location/place: KALNA

Name of company/service: AIRTEL DIGITAL TV SERVICE

Dear SIr,

I am beg to inform you that I had been online apply for Airtel ALA CARTE Service on 12/03/2013 from since they had been called to me and confirm about this even they giving a mail also but on 26/03/13 they had send me a mail that they had not contact with me by my provided mobile number.Sir for your kind information my both of the number is on running and inspite of this I send him a confirmation on 29/03/2013 through mail that my both nomber is running and you can contact me.But they are not responding to me.Now from 2-3 days I had nor recharge my airtel dgital tv account and when i contact them they told that ur service is seen suspended so we cannot do anything.Sir please I had applied for low cost recharge so why I recharge not high cost and I have send the information on 12/03/13 but they not respond me and now they told at first you recharge then we can provide u the service.So I request you to please help me from this type of harrashment from Airtel Digital TV service.

This is for your kind information and necessary action please.

With Regards,
Priyanko Kumar Sarkar.
+91-8697461235

Comments

3 responses to “HARRASHMENT”

Airtel Presence

April 6, 2013

Namaste Priyanko,

This is to inform you that your concern listed on 06 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [email protected].

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Presence

April 7, 2013

Namaste Priyanko,

We would like to inform you that your concern listed 06 Apr 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected].

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Priyanko Kumar Sarkar

April 9, 2013

Sir,On 06.04.13 I have lodge a complint online and on that day a Madam has called me from Airtel Digital Tv and asked why I lodge a complaint to you.After that she asked me what is my problem.I told him brifely,that from 12.03.13 I had applied for Ala Carte service and still now it is not activated when my airtel account is not suspende due to balnce,but now my balance is end after that madam told me that you have to recharge at first and then we will take action otherwise we will not taken any action till you complained at consumer forum.Then I asked to Madam that when my account is not suspended due to blance on that time why you not started my service from 12.03.13 she had not given any answer and behave rudely to me to recharge at first.Sir I want to low cost fro my digital Tv so I want activate Ala carte service but they told at first again u recharge high amount once more and then we will take action also I asked to Madam if I recharge now will you promise me that u will activate my service within 24 hrs she had not given me any answer.So sir I request to you please take serious action against them.

This is for your kind information and necessary action please.

With Regards,
Priyanko Kumar Sarkar
+91-8697461235

HARRASHMENT

Comments

3 responses to “HARRASHMENT”

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