Harassments From Tikona Legal Department

I was a Tikona Broadband customer with id 1107702340.I placed a request for deactivation of tikona services on 10th february 2014.My billing period was 26th to 26th.Instead of charging from 26th january to 10th february,Tikona people charged for the whole month even though i have not used any data.I denied to pay them and told thenm that im willing to make payment on pro-rata basis for how much ever i used.Someone called Pankaj Rajput called me from Delhi Court and mentioned that tikona will be proceeding legally on this issue.Paying Rs.1123 for the whole month is not a issue for me,but the way they spoke was not professional and unethical too.

My question is on why should i pay for the whole month even though i have not used any data and i also submitted a request for deactivation as they asked me to do.Also note that in the first month i was charged on pro-rata basis and why not in the last month??

What is the solution for this??

my email: [email protected]


Comments

2 responses to “Harassments From Tikona Legal Department”

  1. Tikona Care Avatar
    Tikona Care

    Dear Krishna,

    Greetings from Tikona.

    Please be assured that your concern listed Mar 22, 2014 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

  2. Tikona Care Avatar
    Tikona Care

    Dear Mr. Reddy,

    Greetings from Tikona.

    With regards to our conversation on March 24, 2014, we confirm that your Tikona service account has been terminated.

    Post full and final calculation, you are liable to pay outstanding amount of Rs. 1,223.24/-.

    To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

    We request you to clear the payable amount to avoid bill reminder calls for your account.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

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