Harassment from collecting agents

Location/place: bangalore

Name of company/service: Airtel

I had a postpaid connection numbered:8105793737. I placed a request for cancellation of the connection. After a multiple requests over 3-4 months, I was able to cancel the connection but still bills were getting accumulated. With the help of nodal officer I got the issue resolved.
But Collecting agents were still demanding for the dues payment. A guy named Vijay Rathod from collecting department had called me from the number 08042837822 at around 4 pm today (6th May 2013) and demanding for the dues payment. He is not listening even after mentioning that, I have a detailed mail from nodal officer regarding the problem I faced. He is not even ready to cross check the data base for the updates. He rather started threatening and was saying he will approach my residence. I have left with only an option to approach consumer court.


Comments

3 responses to “Harassment from collecting agents”

  1. Namaste Harsha,

    This is to inform you that your concern listed on 06 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Harsha,

    Further to our discussion dated 06 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Harsha,

    We would like to inform you that your concern listed 06 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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