Location/place: Delhi , naraina industrial area phase 1
Name of company/service: Volkswagon – world class automobile naraina phase1
I had given my car polo petrol , which is 1 year old for job work & servicing . Before the car was handed over & the papers were signatured by us we had catagorically informed that the dent in the car is a dry one which can be repaired . But the front office personnel MR Sumer insisted that it will be changed as the condition is not repairable, listening to this i had well imformed Mr Sumer that i would like to see the door if you are replacing it, as i was pre informed by volkswagon moti nagar that if they replace please show the door should be told categorically. Not only this at the time of service i was told that i need to pay 12,000/- for service of my car . On asking the other places i was informed that the first service would be 8500/- that to subject to what ever is changed. This was told to Mr Somer & Mr joginder the servicing man. After 10 days i was called to collect my car , on reaching the Mr Sumer made me wait for 1.30 hrs, post that he came & on inspecting the car , it was found that the lower fender was not repaired & on asking for the door i was not shown the door . Ultimately i had to shout that the denting work is not done , on this Mr sumer said will get it done & send it . The next day on calling i was told the car cannot be delivered as there is a dent by mistake by some one when the car was in the work shop. Post that i was again told by Mr Sumer that he will not deliver the car , & he said you are free to do what ever you want to , the same was told to mr hari om on phone , which on hearing Mr hari om also scolded Sumer , but all in vain . Now i have made the necessary payments but the door is only repaired & not changed. Last but not the least i had been asking to see the owner but no one allowed me to see the owner . Please take an action & stop the harassment to the public. They have a website also , where there is no reply to any complaint & they are bothering , doing fraud & looting away the hard earned money of the car owners
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