Harassment and threatening by Airtel

Location/place: Gurgaon

Name of company/service: Airtel

Dear Sir,
I, Shweta Pandey (mobile no 9818808473) am getting threatening calls from Airtel’s collection center based in Gurgaon from Mr. Ashwini for payment of bill of 8700/ as per my communication with the customer care executive Ms Shruti where I had informed her about my request of stopping the internet service activated on my number since April without being used till nov 2012 on 12 dec when my bill amount was 2000/. But the service continued after my repeated request and communication to the customer care till 29th Dec. On Jan 2013 I was told by Mr Shruti to pay an amount of 2300/ where I agreed to do it with just an intimation of a mail. But I didnt receive any mail and now getting threatening mails from Mr ashwani of either paying the bill or they will be filing a complaint against us for the same. Please help us in this regards

Shweta Pandey


Comments

2 responses to “Harassment and threatening by Airtel”

  1. Namaste Ms. Pandey,

    This is to inform you that your concern listed on 04 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Ms. Pandey,

    We would like to inform you that your concern listed 04 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected].

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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