Handset is Faulty

Location/place: Indirapuram, Ghaziabad

Name of company/service: Reliance Store

I bought a cell phone (Nokia Asha 311) from Reliance Digital Shipra Mall, Ghaziabad on 17th March 2013 worth Rs 6399.

At the time of buy i dint checked the cell as i was in a hurry & they told me to charge the battery first and then switch it on.

When i started the cell it worked for only 2 hours then all of a sudden it Switched off, I went back to Reliance Digital but they directly told me to go to Nokia Store and get it Serviced, i did that and even then the cell phone is having the same issues.
I had already serviced this cell 3 times from Nokia Store and still the cell is having same issues.

Its body itself is not perfect and having some fitting problems.
At the time of buy they never told the policies but at the time of replacement they tell about as many policies as can.

Now Nokia Customer center is telling to get the cell phone replaced by Merchant only as this cell will not work at all in spite of Services.

For me i am stuck in middle of arguments to Nokia Care & Reliance Digital.
I did raised the concern on Reliance Facebook link also.
If Reliance Digital is not ready to replace the cell then i have to raise a complaint in Consumer Forum for sure.

Hoping for a quick and healthy response.

Thanks,

Siddharth Negi
+91 9873755594