Location/place: 7,KHETRADAS LANE, KOLKATA-700012
Name of company/service: SRMB SRIJAN LTD
Two Consignments were booked for despatch to Katkibari, Tezpur, Dist-Sonitpur, Assam -784 001 First Flight courier vide their docket No. E23593193 & E23587938 dated Dt 05.06.2013 & 11.06.2013 respectively on 05.06.2013 & 11.06.2013 .
It is with deep regret that we are forced to send this mail in connection with the negligent service their Kolkata office have done & are hurt to intimate you that the aforesaid couple of documents were collected by their representative on 5th June & 11th June 2013 respectively. It is pertinent to mention here that both the consignments consist of documents worth Rs.21,00,000/-.
On 22nd June 2013 we were surprised to know that the documents had not been delivered at the destination point. On the same day when Mr.Sujoy Chatterjee of their Kolkata office was contacted for the updated status of the consignments, he could not give us any details, rather told us to contact your customer care department . When we contacted their customer care department, vide a conference call they connected with the consignment’s destined office, who in turn assured us that both the letters would be delivered on 22nd June. However today we came to know that only letter despatched on 5th June 2013 has been delivered and letter dated 11th June 2013 is yet to be delivered.
Due to such negligence by a reputed courier company like First Flight Courier , we have lost a reasonable amount to the tune of Rs. 10,00,000/- .
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