goods not received, but online portal says it is delivered

Order no 140706893284238 placed on Jabong.com
Website of Jabong.com says packet is delivered on 10th July at 0538 pm to me at the mentioned address…. But I am at office during day time so how i can receive the packet. I had checked with security guard and next door neighbours, but none of them had received the packet.
I had received goods from other online portals in the past and the same was delivered to my neighbours in my absence.

Now, I had lodged a complaint (complaint number 8738190)… on 11th July asking them to share the details of person who has received it … if packet is delivered, some one will defintely singed on POD.. Customer care centre of Jabong.com (0124-6128000) is saying action is happenning since last four days, but no update/details have been shared with me.

Can some action be taken on Jabong.com??


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