Location/place: BANSWARA RAJASTHAN
Name of company/service: VIDEOCON D2H
I HAVE PURCHASED A VIDEOCON D2H LCD CONS ID:34765348 FROM PARSHVA ELECTRONICS BANSWARA.LCD WAS NOT FUNCTIONING SINCE ONE MONTH.FIRST WE CONTACT THE CUST.CARE FOLOLOWED BY DEALER FROM WHOM WE PURCHASED THE LCD.HE SENT THE TECHNICIAN WHO TOOK OUT THE MOTHER BOARD FROM IT SAYING THE SAME WOULD BE REPLACED SHORTLY WORTH RS 12500 .AFTER TEN DAYS WHEN NO RESPONSE WAS GIVEN. I MAILED AN COMPLAINT TO NODAL OFFICER VIDEOCON MR VINAY KAUSHIK JAIPUR WHO PROMISED TO SOLVE THE PROBLEM WITHIN 10 DAYS .AFTER 10 DAYS I GOT AN MAIL SAYING THAT PROBLEMS RELATED TO POWER SUPPLY ONLY BUT YOU HAVE DELIEVERED THE PARTS TO UNAUTHORISED PERSON.BUT WE GOT THE PART AND YOUR PROBLEM WOULD SOLVE ON 25-09-2012 AND ALSO TOON MY LCD ALONGWITH THEM.TODAY 26-09-2012 I GOT A CALL FROM CONT NO 9001099010.SAYING THAT PANEL BOARD IS REQURIED TO CHANGE WHICH MAY COST RS 17500. THE COMPANIES ENGINEERS and technicians are simply making us fool and they might have replaced the spares without informinf me and damaged my lcd please guide me regarding this my e mail is [email protected] CONT NO 9409491409
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