Frustrated over persistent overcharging

Apr 3, 2014

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I have been using Idea Cellular Services for the past 7 years, however, off late they are persistently over charging and non of the officials are interested in resolving the customer complaints.
Due to their unauthorized deductions on Prepaid, I switched over to Postpaid in Nov. 2013. Subsequently even after deactivating SMS and GPRS packs, I have been charged for the same for the past two months. The Customer Care are not able to offer a waive off and the appellate authority gives assurance only on phone. They don’t keep their word.

Its frustrating to call up the customer care each month to resolve these issues.

Comments

4 responses to “Frustrated over persistent overcharging”

Idea Cellular

April 3, 2014

Dear Customer,

We regret the inconvenience caused to you. Please reply with your Idea mobile number and the alternate contact number. You can also visit our website, http://www.ideacellular.com or call 121.

Thanks & Regards,
Customer Care, Idea Cellular
Yashwanth Gulecha

April 5, 2014

My contact no. is 9844097007. I have had a hell lot of time talking to your customer care on 198.The only option I have got now is either to get the issue resolved here or file a complaint with the regulatory authorities.
Idea cellular

April 7, 2014

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Idea Cellular

April 16, 2014

Dear Customer,

As per your telecon with our customer service associate on 10th April 2014, we wish to inform you that your request for waiver has been resolved and refund of Rs.391/- credited into your Idea account towards SMS and GPRS services. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Frustrated over persistent overcharging

Comments

4 responses to “Frustrated over persistent overcharging”

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