Location/place: Coimbatore
Name of company/service: Airtel
I have recharged to my mobile 9677314239 on 25th March using my Debit Card and it got unsuccessful but the amount was taken from my account and still not yet refunded. I have frustrated in repeated follow up. Still, not yet resolved. Even after i submit bank statement proof there is no response after that also is really unprofessional and i have lost more money and my valuable time on this repeated follow up. Please do the needful.
Namaste Sheeja,
This is to inform you that your concern listed on 18 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [email protected].
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste Sheeja,
Further to our discussion dated 18 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [email protected]
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Sheeja,
We would like to inform you that your concern listed 18 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected]
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I got a call, and i sent all the details on time again. It is resolved not on my satisfaction, It is my money i asked, but they call and said that they are not able to find the transaction and still paying you back. So i have to convince? and for customer satisfaction they refund to my mobile for Rs.300 instead of Rs.330. I just want to ensure to Airtel Team that I don’t want to beg for my money. Anyhow, I got my money back atleast on few loss after three months. Thank you for that and I withdraw the case regarding this issue.
I requested again that I want to know the reason of this issue happened. Only i kept this request to avoid the same kind of issue again. Because I have more Airtel connections and I don’t want to follow up long time like this again on my busy schedule and definitely I need to use online payment options. From Bank i got evidence in bank statement and replied in email from Head office too.. that they charged you and you have not refunded. If both side people saying, I don’t have money on my side to whom I should ask in future? What is the meaning of proof that Bank Statement shows then? With what proof I have to follow up to get back my money soon? I just wondering..!!!
Moreover, I really convey my heartful thanks to this forum website that makes my work easily and I got response from Airtel Team because of you..! Good Job.!
Thanks for the comment, and we are happy that you found this forum helpful!
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