Free Speaker with Nokia Phone

Location/place: Goa

Name of company/service: Nokia

I have recently purchased a Nokia lumia 800 from a Nokia priority dealer in Mumbai on 13th Sept.. However i recieved an and from Nokia on 6th Oct saying:
Buy the amazing Nokia Lumia 800 and get a Nokia Play 360 wireless speaker worth Rs. 9,350 absolutely free. SMS ‘play360’ to 55555 to claim the offer.

I immediately contacted my dealer.. Harmony Audio at Opera House,Mumbai. Who was quick to tell me that I was eligible for my free speaker costing Rs.9500 if I had recieved an sms/email from Nokia. Acting on the dealers advice I followed up on d and yet got another and saying:

Congratulations on being the chosen one! Your unique code is ABB32. Log on to www.nokia.com/in-en/play360 for more details.

I then for 3 days have tried to fill up the claim form online, but have not been able to register my imei no.
Feeling frustrated, I called up Nokia Care, where the customer care guy told me that I am ineligible for the offer and if I want the speaker I have to buy another Lumia 800

My complaint
1.Nokia should have mentioned the offer well in advance and not suddenly, I could have well waited 14days for the offer.
2.Nokia should check and see who they mail such promos to, getting me to follow up on an sms,getting a unique code n then be told to buy a new phone for d offer is simply rediculous.

Being a loyal Nokia customer for 11years, I feel terribly cheated.. They shudav atlest given away the speaker for customers of the last 30days.

If no speaker, I’d prefer my money back…so that I could purchase the phone again with the offer. The Lumia indeed is a good phone to have.


Comments

One response to “Free Speaker with Nokia Phone”

  1. Hi,

    Sorry to hear about your experience. Please write to us on [email protected] and provide us with the following details

    1. Contact Number
    2. Your Location
    3. Device IMEI number.

    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

    Do include the complaint link in order to speed up the process.

    Regards,
    Team Nokia India.

    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

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