fraud took the money and the product

So I placed an order of a crocs ballet flat which cost me above 2500rs from Amazon which I received on 26/27 Nov 2017 but since I had size issue I asked for replacement n the pickup happened on 28 of Nov 2017 but I haven’t received the replacement nor did I get my money back till date 24-03-2018 I got a message from Amazon on 28-12-2017 saying that since my order was cancelled (which I never did) I will received my refund but I didn’t get it.
I called customer service no use I even went to the delivery station they said they don’t know about that I mean that’s stupid how can you not know about it
I am so pissed off I will sue the company
Tracking id – 710408170280
Order no.- 407-5273444-2109912
Date of order -21-11-2017


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