Location/place: New Delhi
Name of company/service: RELIANCE MOBILE
I got a call from Reliance Mobile, New Delhi for a postpaid connection wit ha plan which i liked, I then asked the executive for the details of the plans and also have asked the numbers which are available with them , the executive said that if i take 4 connections at at time, he would offer me fancy numbers and he promised me 5 numbers which he was to give to me, later the next day, the executive came to my house and collected all the proofs and money required for the numbers promised and has also written on the bill that he would give me those numbers which he has promised me the earlier day, he also said that all the numbers would be active by the next day. Again the next day, i called up the executive regarding the status of all the numbers as none of them have been activated and then none of them picked up the call, after many times of me calling them, later in the evening i got a call from reliance executive saying that as the numbers were a bit fancy so they had to be taken approval of their higher authorities and he said that he got approval of the higher authorities and the numbers would be activated soon. later,i didnt get a call from them for many days and none of the numbers got activated, later i came to know that the numbers which reliance has promised me, out of them 1 number was already in use and the other number was not available and all the other numbers are paid numbers and could not be available to me, instead of asking me and without my permission, they activated some other number on my prrofs, later i got a call from the activation team asking me for the activation details, when i said that i didnt ask for that number nad asked them to immediately disconnect the number. I then called up the agency which promised me the numbers, to my surprise none of them picked up my call for few days, later i called their higher management i.e. Manager Mr.Saurabh at 09310253502, he said that he cant do anything in this matter and transferred my call to some other executive who started threatening me and shouting on me using abusive language, i said the company officials, that if they cant do anything in this regard, please give me a written statement saying that they could not fulfill the promise given by them to the customer and also could not help me, i said them that i have all proofs with me, but till now none of the reliance executives have cared to look into the matter nor have called me till now, that shows how reckless RELIANCE is towards its customers and is a biggest FRAUD company that none can trust upon
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