Location/place: Delhi
Name of company/service: Airtel
I am Manoj Kumar Yadav, Inspector of Income Tax, using airtel mobile no. 9871925012. On 29.06.2013 about 8.30pm l have received a call on behalf of airtel from mobile no.8002301121. The person who called me told that he is a customer care executive and airtel is offering a plan to convert my existing plan in a plan in which call rates will be airtel to airtel 10 paisa per minute and on other networks 20 paisa pet minute. I asked that is there any charge for that. He replied that no sir nothing will be charged just I will send a password and you have to verify it by telling me back. after that i received the message:
“Hi ,
Your one time password for airtel gifting service is : NZUR
Thank you”
then he called me and i have told the password.
After that i have received 3 consecutive messages and all my account balance has been transfered to other persons as follows:
1) “Hi, Rs.101 has been transferred to 9973133135. Rs.115 has been deducted from your account balance.
Have a great weekend”
2)
Hi, Rs.30 has been transferred to 8969538782. Rs.34 has been deducted from your account balance.
3)
Hi, Rs.5 has been transferred to 8002301121. Rs.7 has been deducted from your account balance.
all these messages have been received from Airtel’s AD-TFGIFT services.
It clearly shows that either the airtel service provider is doing this fraud or some officials of airtel are involed in this type of fraud.
I tried to complain about this forgery in customer care but instead of paying any attention they were telling me that i have transferred money. I told that for transferring money first I have to generate a request, you can check that i have not made any request. Also by single password how 3 transactions have been made but the official talking to me was either not able to understand these simple arguments or he was also a member of the racket involved in this day light robbery. He simply refused to note my complaint. It proves that either someone is able to hack the airtel’s network or the officials involed in maintaining network are responsible for this unethical practice.
Please help me to get back my money and also reveal the racket involved in this malpractice .
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