Hi,
I am Sanjay Kumar, I had requested for my Cibil report as I was trying to avail a home loan this month.
But I was informed by Cibil that I have a loan of Rs. 2,80,000/- with Phoenix ARC and that is due from 900 days.
I had a discussion with one of the executive from Phoenix and she informed me that this is wrt some credit loan from Barclays Bank.
I have NOT taken any loan, neither from Phoenix nor from Barclays Bank. and I don’t see any reason my PAN number has been updated for that transaction.
For further investigation I contacted Mr. Krishna and Mr. Sandeep from Kotak Mahindra Bank (reference given my Phoenix Arc). According to them the loan account is on the name of some “Mr. Hemaj” with different PAN card number and bank account details (in which the loan amount had been deposited) as compared to mine.
I requested them multiple times to update the same information in Cibil and remove my PAN card details from that account. They didn’t respond to my mail for 1 month.
On 28th July they sent me a mail saying that “This has reference to your email below regarding to your concern raised pertaining to your credit card relationship held with Barclays Bank PLC.” And asking me to visit the branch.
They are trying to miss lead the whole issue now by saying credit card. I neither had any credit card nor any loan from Phoenix orBarclays Bank ever.
They are just sitting on the issue and not cooperating at all in solving the same.
Please help me out here as my home loan is pending and I am facing issue with the same. Below are my details.
Name: Sanjay Kumar
Cibil Control Number: 720728500
Name of the Credit Institution : PHOENIX ARC
Account Number : B1P2015738
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