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Fraud by CROMA retail online

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Consumerforums admin
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Hi,

I ordered LG Optimus G Pro GSM Mobile Phone (White) SKU: 178372, on Dec 13, 2013, My order no. is SLE002EC0002056.

I purchased this product because of good configuration shown on website (having 32 GB internal memory) and good price and my trust on TATA group. But because of small money they have broken my trust.

The product I purchased and the product I have received are different as I ordered for 32 GB Phone model but I received 16 GB model. (see attached snapshot of website)

When I complaint, they called me and told very rudely that They will not change product as they have only 16GB model.

Kindly help as I purchased this phone because of 32 GB internal memory only.

Comments

One response to “Fraud by CROMA retail online”

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    Dear Jyotsna,

    Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

    We have escalated this issue to the concerned team and we will get back to you with the closure soon.

    Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

    Sincerely,

    Team Croma

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