fraud bill generation

Location/place: kamothe

Name of company/service: tikona

Dear sir,
I had taken tikona broadband connection for internet services on 15 july 2012, The company name that plan as advance post paid plan. I paid Rs. 2400 for 6 months including the installation charges.
Now they generated the bill without any intimation to me on 15 december 2012. As I checked the email on 18th December for the bill so I reply for closing the internet services on 19th December 2012. They then not responded for my mail I also received the phone call for doing the payment I repeatedly asked for closing the internet services.
I again get the call from customercare that your internet services has been withdrawn since you had not made the payment for next 6 months.
I again get the mail for the payment and I call the customer care then they said that your internet is active and uses till date is 2.8 Gb which I had not used I do not know how they do this data generation.
I had taken another service provider service on 21 january then how can I use their internet.
Now they sent the legal notice for payment for which I have not used their services.
Case1 they have not given service for 6 month.
Case2 they had not closed internet service on time.
Case3 they given false information that my internet connection was closed.
Case 4 they sent the legal notice for payment of services for which I have not used.
Please advice what to do for such a kind of fraud company.
Devendra
07738750311


Comments

One response to “fraud bill generation”

  1. Tikona Digital Networks Avatar
    Tikona Digital Networks

    Hi,

    Thank you for highlighting your concern to us and we will definitely look in to it.

    You may find some of your concerns already addressed through customer educational content on Tikona Forum.

    Email Us : [email protected]
    Tikona official Forum details : http://forum.tikona.in

    Regards
    Tikona Services

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