Location/place: Mumbai
Name of company/service: Travelguru
I booked a AC Super Deluxe Room in the Rangoli Retreat Hotel in Materan on March 29, 2013 to 31st March 2013 and received a confirmation of the same TGUA0000965750 and I paid Rs 6130/- for the same. After making payment i got call from travelguru saying that AC rooms are not available only Non AC super Deluxe are available, so i cancelled my booking. Next i call them again for booking of Non AC super deluxe room as there was no any option for me. Again same story reapets. I paid cash to travelgure, got confirmation mail on 28thMarch’2013, At Evening I Call hotel No. for my booking confirmation. They said we haven’t receive any booking on your name. So i called travel guru to confirm my booking. After 3 time followups i got call from their executive saying that there are no any rooms available just before the day of my journey and that also after my call. It’s totally harrasment of the customer.
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