Location/place: Hyderabad
Name of company/service: Vodafone
Sir,
I, Shubham Gopal Bhattad, Vodafone’s Customer bearing no. 9966237353 have received a bill amounting to Rs. 2826/-. I am a customer of Vodafone since 2012. My most usage is in calling & data. My average bills amount to Rs. 300/- to Rs. 500/-.
I visited the store in the month of February 2013 & just enquired about the 500 Zero Rental plan. Without any confirmation, the executives changed my plan to Rs. 500/- (Zero Rental Plan) and my data services were gone. My most of the work is through data services. Why will I request anyone to clear the data plans?
When I lodged a complaint at Vodafone Store Abids, they said that I’ve requested Mr. Rajkumar in the month of February to change my plan, whereas I’ve first met him in March (to get micro-sim) and never seen him before then. I said them to bring the person to whom I requested to change the plan, They said they don’t know.
When I discussed this issue with the Customer Care Executive Mr. Tousif, he lodged the complaint and told me that this issue will be solved and they’ll let me know before 9th of April, 2013. But I didn’t got any information regarding that. So I again visited the store on 16th April 2013 and spoke the issue to the Supervisor of the Store Mr. Phani Kumar, he was non-co-ordinative & non-co-operative and was not listening to me. He said that “However you have to pay the bill?”
After that I’ve sent a mail to the Nodal Officer on 22nd April, 2013. I got an immediate mail, that their officer will contact me within 48 hours. But I got a call from Mr. Pavan (Nodal Team) on 29th April 2013 at 9.30 pm regarding this issue. I spoke to him about the whole issue. He said that he will contact at the store and let me know. The next day he called me in the afternoon, but somehow I couldn’t take the call as my phone was switched off as I was in a meeting. Again he called me at night and said that he has discussed about the issue at the store and they are telling that without any confirmation, the executives won’t activate any plans. But when I said that I’ve not confirmed about any activation. And He said that their executives are trained and they don’t tell any lies. He also told, he can’t do anything, I’ve to pay the bill.
Sir, I request you to check regarding this issue, my bills since 1 year when I bought the connection, are amounting around Rs. 300 to Rs. 500. Why will I give any request to change the plan that is not suitable to my measures. Please enquire about it and help me in clearing this issue. I’ve also sent a mail regarding this issue to TRAI ([email protected]) on 2nd May, 2013. I didn’t get any reply from them till now. And my phone is been disconnected now.
So, please look out after this issue, and get it cleared as soon as possible as my phone is disconnected now and I have important calls to make & receive. I am providing my alternate mobile no. 9246587353 on which you can contact me personally.
Thank you,
Regards,
Shubham Gopal Bhattad
92465 87353
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