forcefully wrong charge deucted

Location/place: Gurgaon

Name of company/service: Vodafone

Dear sir/mam- name ravinder, mobile no-9811587310, sir vodafone decucted my balance wrongly, he comment me a plan, and provide me other plan, and i am not afford this plan, but they not change my plan said now we not give you that plan also said you cant do anything because its our choice, sir plz take actions agenist vodafone and proide me solutions, thanks,,,,,,,,,,,,,,