Whaaky
I purchased Super Bright LED Solar Lantern @ 399 against order no. S801127904. I got the product on 22-Jan-2016 in damaged condition. I immediately informed them, I got a reply on 24 Jan 2016 saying that I should send the item back within 4 business days. I asked if they could collect it back as others do but got no reply yet. Please do the needful.
Copy of the correspondence below-
On Mon, Jan 25, 2016 at 10:21 AM, Madhusudan Jathar wrote:
Dear,
Can’t you collect it through your courier? The postage for this item will be a good amount. I have to send it by speed post or similar courier.
Hence, I request you to get it collected like other on-line stores.
On Sun, Jan 24, 2016 at 2:38 PM, support whaaky wrote:
Dear customer,
We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement. As per our replacement policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
Note:
1) The defective product should be dispatched within 4 business days for replacement of the same.
2) Kindly do not forget to mention the order number
Regards
Your friends from Whaaky
Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [email protected] , we are sure to respond within 24-48 hrs.
On Fri, Jan 22, 2016 at 10:21 AM, Madhusudan Jathar wrote:
order S801127904
Today solar lantern delivered. The item received is broken, see the photos attached.
Do the needful at the earliest.
Madhusudan Jathar
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