Location/place: Malad-Mumbai
Name of company/service: Samsung
Dear Concern,
I brought a new handset Samsung Galaxy Y Pro Duos B5512 from retail shop on 11th June 2012.
1.I have faced issue on 30th of Sept 2012(Within 3 Months) white Display.
2.I have submitted my phone to nearest Samsung Service Center in Malad West, they told m that having issue with display and will be ordering the same. you will get phone within 3-4 days.
3.I called Samsung Customer care on 3 OCT, 2012 for status of my Request, they told m “Sir u have to contact Samsung Service Center”.
4.I called Samsung Service Center and ask for status on 3 OCT, 2012, they told me “Sir part is not available to the nearest location and we will be ordering the same and will try to deliver ASAP, we will update you on 5th OCT 2012″.
5.I have not received any updated from Samsung Service Center on 5th OCT 2012, I called Samsung customer care he connected to the service center and ask for the status. Customer care guy told me ” Sir handset is ready, you will be getting a call from service center within hour(they took hour for Quality check)
6.After hour i got a call from Samsung service center, Sir your we have replaced a display but still handset is not working fine, we are ordering main PCB(Mother board of Handset)you will be getting handset on 10th OCT 2012.
7. I called Samsung service center on 5th OCT 2012 ask for Samsung Handset replacement as within a 3 months whole handset parts(Display & Motherboard) are getting change, Sir we cannot do this let m check with Samsung service center. sir part is not available we are ordering and you will be getting handset on 10th OCT 2012.
I need handset replacement-Samsung is fooling customer and providing faulty handset.
WHAT KIND OF SERVICE CUSTOMER GETTING FROM SERVICE- request took 10days.
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