I’ve purchased the Motherboard GA-B75M-D3H (1.2) online from snapdeal.com and retail invoice dated 17.11.2014 issued from the seller AR SOFT SOLUTIONS, 7, KAMALA NEHRU ROAD, CIVIL LINES, CITY: ALLAHABAD, STATE: UTTAR PRADESH, PIN – 211001. I’m attaching the scanned copy of RETAIL INVOICE for ready reference. The mother board was delivered to me on 22.11.2014 and during installation it is found that the same was not working. I informed both snapdeal.com & Gigabyte e-Support to replace the faulty Mobo as I need it badly to upgrade my PC for my son’s higher study. Then I contacted the service centre of Gigabyte situated at B2-B3, 2nd Floor, Central Plaza, 41, B. B. Ganguly Street, Kolkata – 700012 while they replaced my new board with a repaired one. When I asked them that the motherboard of mine is new and needs to be replaced with new one, they ignored. I mostly have the complaint against Gigabyte Technologies while they are a multinational company with a business chain worldwide and the customers are gone with them with good faith on their goodwill. But sorry to say, Gigabyte e-Support of India did not take care of customer’s satisfaction while they are just ignoring customer’s demand with baseless logic. Moreover, one person contacted me over phone and sidetracking my demand for replacement of my Motherboard which was purchased a month back (since that conversation) and found defective during installation. He admitted my complaint saying that the fault was there with a component related to power supply but disagreed to have accorded as to how the faulty Motherboard passed ‘Quality Assurance’ of a company like Gigabyte having business worldwide. He was then advising me to have a better SMPS for my computer but deferred away of being agreed about failure of the company’s ‘Quality Assurance.’ I, then, understood that the Gigabyte’s wing in India would do nothing towards customer’s satisfaction and found no other way but to find it better to inform wbconsumers.gov.in but decision still pending. I’m now finding no other way informing you about the problem I faced with the name “GIGABYTE,” as it has its business worldwide being a multinational company, with the hope that you must forward the same to the Headquarters of Gigabyte as this type of negligence would bring bad reputation to the company’s goodwill whatever small it may be and arrange for replacement of motherboard with new one.
I have the priviledge to inform that there is no information available in the website (www.gigabyte.in) of GIGABYTE TECHNOLOGY INDIA PRIVATE LIMITED regarding office address at Kolkata except the following information.
“Get a quick response to your queries from GIGABYTE Technology India. We welcome you to use the below information to contact us for any of your motherboard-related sales or service queries. West Bengal: Sayan Bhattacharya 97485 02710 [email protected]”
Moreover, it is to inform that according to information available from the website of (www.gigabyte.in ) of GIGABYTE TECHNOLOGY INDIA PRIVATE LIMITED regarding service centre over Kolkata I got the following address wherefrom the ‘NEW’ motherboard of mine has been replaced with one ‘REPAIRED’ motherboard. “B2-B3, 2nd Floor, Central Plaza, 41, B. B. Ganguly Street, Kolkata – 700012.”
And, after a thorough search I could hardly find any information about Kolkata office of snapdeal.com except following information:
“Contact Details of Snapdeal.com in Kolkata: Snapdeal.com Kolkata Customer Care Support Number, Contact Details, Email, Corporate Headquarters and Branch Office Address are listed below:-
o Snapdeal Kolkata Customer Care Helpline Phone Number: 91-9212692126. (For the any complaints, questions and support related to enquiries, orders, purchase, delivery and other related to issues, the customers can call at Snapdeal.com customer care number which is available in 365 days a year.)
o Snapdeal Kolkata Customer Care Email Id: [email protected]
o Snapdeal Corporate Head Office Address for Kolkata Location: Jasper Infotech Pvt. Ltd., 246, Ist Floor, Phase-III, Okhla Industrial Area, New Delhi 110020, India.
o Official Website : Snapdeal.com”
In addition to that I am furnishing below the detail conversation with snapdeal.com & Gigabyte eSupport and delivery confirmation mail by snapdeal.com have been pasted after copying from the respective mails. And, retail invoice is furnished below for ready reference. Thanking you in anticipation.
Regards
It’s Devashis Das
CONVERSATION THROUGH e-mail WITH GIGABYTE eSupport
Question: Its really hopeless as to how the complaint are being dealt with by GIGABYTE, a multinational company having goodwill worldwide. But I felt unhappy while your eSupport team did not take care of replacing my faulty mobo with a new one as I have purchased the product on 17.11.2014 and found faulty during installation. I could not understand as to how your ‘quality assurance’ works. A boxed product which is sold as so called ‘brand new’ as to how the same becomes faulty after passing quality assurance of a reputed company like yours. I went on to the gigabyte service center of KOLKATA where they agreed upon my claim of receiving faulty mobo but refused to change the same with a new box-packed mobo rather they replaced the same with a repaired mobo. I just ask your goodwill whether a buyer may get happy by replacing his ‘brand new’ material with a repaired one within a month. Hope you would think to make me happy by replacing the repaired one with a box-packed new mobo. I even couldn’t understand the period upto which period my warranty remains against Serial No: SN140940071292 of the mobo which I had baught. I have such experience while a multinational copmpany of consumer product while came to know that some one has sold fake material to a customer with their brand name, they had sent their representative to that unsatisfied customer by gifting him a pack of their products to maintain their goodwill. I know about the multinational company of food product who buries their expired product to maintain goodwill. Then why shouldn’t you? If no fruitful reply is received from your side I would have to write to consumer forum and publish the same on different social media. 12/24/2014 9:03 AM
Answer: Dear Devashis Das,
About your suggestion, we will forward to related department for further reference to improve our service in the future. Meanwhile, please understand that we eSupport team provides service over Internet so we try our best to help users isolate the problem and if it is concluded as a hardware issue, we will suggest user to contact supplier or our service center for support on further hardware examination.
Therefore, if you find any hardware issue, you can contact your supplier right away and they shall be able to assist. If you contact our service center, they can most likely help to replace / repair products because it is a repair center and they do not sell brand new products.
Secondly, please confirm whether the replacement they gave you runs well? If so, you do not have to worry about using the product. Besides, the warranty will be the same as your original purchased product and we suggest you to keep the receipt with you, too.
Regards,
GIGABYTE 12/26/2014 6:08 PM
Do you think this answer is helpful? No
Email-ID: 84854-5
Question: Gigabyte is itself an institution and they have the service centers all over the country, then, as to how every service center can have their own policy. There should be one policy of Gigabyte which every service center would follow. this reply is not satisfactory. As to why Gigabyte would not have the policy to exchange the faulty product (if found on testing)with new one as such when the product has been purchase one month ago and there is original cash memo for that. Please do give a satisfactory reply. Thanks. It’s Devashis Das 12/17/2014 8:30 AM
Answer: Dear Devashis Das,
Sorry that we were not clear what we meant to say is that India local service center has its own policy. We are not sure whether you had tried to contact our service center and didn’t get proper assistance? If so, please provide us your call ID for further reference.
If not, you can contact them for support directly and if you have more question, you can directly confirm with them.
Regards,
GIGABYTE 12/19/2014 1:07 PM
Email-ID: 84854-4
Question: Thanks for fruitful reply. I think GIGABYTE being the eputed institution woul dreplace my faulty mobo GA-B75M-D3H (1.2). As per you advice this is to inform that my nearest servic center is at B2-B3, 2nd Floor, Central Plaza,41, B. B. Ganguly Street,Kolkata – 700012. Would you please let them advised to help me towards replacement of my mobo GA-B75M-D3H (1.2)with new one and forward me the copy of your advice so that I may show it to them regarding solution of my problem. Please reply at the earliest possible time. With best wishes & regards, it’s Devashis Das. 12/15/2014 11:29 AM
Answer: Dear DEVASHIS DAS,
Since every service center have their own policy, and the problem will be more confirmed after testing, we suggest you to contact them directly and describe the problem to them. They will try their best to fix the problem. If they cannot help, please feel free to contact us again. Thank you.
Regards,
GIGABYTE 12/17/2014 6:50 PM
Email-ID: 84854-3
Question: I’ve asked them (i.e. snapdeal.com) regarding the issue but they have replied that seven days time for replacement is over as such they have nothing to do and advised to contact the the brand service centre as the produch has manufactureer’s warranty. It’s my ill fate that I’ve purchased the product with good will but both the seller & manufacturer are advising me to find out the path of remedy. I’m just enclosing below the copy of reply received from snapdeal.com for information. Please do help me to get the matter resolved. It’s Devashis Das Snapdeal Support, Dec 07 19:07: Dear Devashis, Thank you for contacting Snapdeal.com We sincerely apologize for the inconvenience you may have experienced. We would like to inform you that, we would not be able to entertain your complaint as it has crossed the 7 day TAT. We would like to inform you that in case you face any problem with the purchased product, you have to inform us within 7 days from the date of delivery of your order. For detailed information, kindly refer to below mentioned FAQ’s link given on our website. http://www.snapdeal.com/info/TrustPay We request you to please visit the brand service center as the product has manufacturer’s warranty to get the issue/fault rectified. We would like to inform you that you can now cancel or return/exchange your orders with a single click in “My accounts” section by going to https://www.snapdeal.com/myorders In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com 12/11/2014 8:04 AM
Answer: Dear DEVASHIS DAS,
Thank you for the detailed information. Since our service centers can provide faster and direct warranty service, please contact our service center for further help. (please click here and choose a service center closest to your location.)
Regards,
GIGABYTE 12/15/2014 6:49 PM
Email-ID: 84854-2
Question: I’ve purchsed the Mobo GA-B75M-D3H (1.2)online from snapdeal.com and retail invoice issued from the seller AR SOFT SOLUTIONS, 7, KAMALA NEHRU ROAD, CIVIL LINES, CITY: ALLAHABAD, STATE: UTTAR PRADESH, PIN – 211001. I’m attaching the scanned copy of RETAIL INVICE for ready reference. Please do help me in replacing the faulty Mobo as I need it badly to upgrade my PC at once for my son’s higher study. Hope you’d be doing your best.Thanks. It’s Devashis Das 12/9/2014 8:50 AM
Attachments: invoicemobo.gif
Answer: Dear DEVASHIS DAS,
After checking, snapdeal.com is still running business. Please contact them for direct help since the warranty service is provided by the original supplier. They will test the product and send the board to our local distributor or service center for warranty service. If you already contacted them but they cannot help, please let us know. We will forward to relevant department for further help.
Regards,
GIGABYTE 12/11/2014 11:39 AM
Email-ID: 84854-1
Question: The system is not getting started with he mother board. The mechanic told that mother board is defective as the power is not remaining constantly.The power is generating intermittently. I have purchased the mother board online from Snapdeal and received delivery on 22/11/2014. I like to get the same replaced. Please help. 12/7/2014 12:45 AM
Answer: Dear DEVASHIS DAS,
Thank you for your kindly mail and inquiry. Since our warranty service is provided by the original supplier, if you want to replace the motherboard, please contact them for further help. According to your description, the motherboard was purchased recently, we please report this problem to your supplier as soon as possible so that they can arrange warranty service for you. If they cannot help, please feel free to contact us again. We will try our best to assist further.
Regards,
GIGABYTE 12/9/2014 3:01 PM
Product Info Product Name: GA-B75M-D3H (1.2)
BIOS Ver: I don’t know
Serial No: SN140940071292
Brand: GIGABYTE
Model: Intel Pentium G2030
Brand: Kingston
Size: 4 GB
Power Supply: 450
CPU Part No.: G2030
Memory Part No.: HX318C10FR/4
CONVERSATION WITH snapdeal.com CUSTOMER SUPPORT
Subject: Re: Request #12864527: Please rate the support you received from Snapdeal
From: “devashis das” Thu, 11 Dec ’14 9:32a
To: “Snapdeal Customer Support ”
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Hi,
I like to inform that I’ve contacted to GIGABYTE eSupport regarding my problem. They have replied that as supplier of the product snapdeal.com should do the needful. Their version is just copied and placed in the quote-unquote below.
“After checking, snapdeal.com is still running business. Please contact them for direct help since the warranty service is provided by the original supplier. They will test the product and send the board to our local distributor or service center for warranty service. If you already contacted them but they cannot help, please let us know. We will forward to relevant department for further help.”
Please let me know what is the fate of the customers of yours like me. It would be highly appreciated if I have not to proceed to other forum. Please do help.
It’s Devashis Das
From: Snapdeal Customer Support
Sent: Sun, 07 Dec 2014 19:08:04
To: DEVASHIS
Subject: Request #12864527: Please rate the support you received from Snapdeal
# Please reply above this line for further assistance #
Hi DEVASHIS,
We’d love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
Good, I’m satisfied
Bad, I’m unsatisfied
Here’s the last response from our team.
________________________________________
Snapdeal Support, Dec 07 19:07:
Dear Devashis,
Thank you for contacting Snapdeal.com
We sincerely apologize for the inconvenience you may have experienced.
We would like to inform you that, we would not be able to entertain your complaint as it has crossed the 7 day TAT. We would like to inform you that in case you face any problem with the purchased product, you have to inform us within 7 days from the date of delivery of your order. For detailed information, kindly refer to below mentioned FAQ’s link given on our website.
http://www.snapdeal.com/info/TrustPay
We request you to please visit the brand service center as the product has manufacturer’s warranty to get the issue/fault rectified.
We would like to inform you that you can now cancel or return/exchange your orders with a single click in “My accounts” section by going to https://www.snapdeal.com/myorders
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
——————————————————————————————————————————
All purchases covered by TrustPay guarantee
Click here to learn more: http://www.snapdeal.com/info/TrustPay
EARLIER CONVERSATION WITH snapdeal.com CUSTOMER SUPPORT
Subject: Request #12324557: Snapdeal
From: Snapdeal Customer Support Mon, 24 Nov ’14 9:24p
To: You
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Invoice_4940806932.pdf30.04 KBDownload
Dear DEVASHIS ,
Thank you for contacting Snapdeal.com.
This is to bring into your notice that your issue has been forwarded to the team responsible and we will surely update you with the resolution at the earliest.
Please accept our sincere apologies for the inconvenience you have experienced. Please note the below mentioned request number for your future reference.
Request number 12324557.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com
——————————————————————————————————————————
Subject: Snapdeal Customer Support Request #12313891
From: Snapdeal Customer Support Mon, 24 Nov ’14 9:09a
To: You
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Dear DEVASHIS,
Thank you for writing to us. Your request number for Order ID – 3607181503 and Item Gigabyte GA-B75M-D3H Motherboard is 12313891.
Kindly quote this ticket number for any future communication with us regarding your query. Our team will get back to you in 48 hours.
You ticket summary is as follows :
Name DEVASHIS
Email [email protected]
Mobile 9831698445
Subject Received faulty electronic product
Order ID 3607181503
Item Gigabyte GA-B75M-D3H Motherboard
Query No warranty card or certificate has been given to me with the product. Please inform the reason behind it and make it sure to send the same to me at the earliest. Moreover delivery against order no.3641333414 for Intel Pentium Dual-Core Processor G2030 3.0GHz 3MB LGA 1155 CPU BX80637G2030 has not yet been received, so as to how I’d be able to attain the facility of returning the subject product without having tested. please confrm.
You can also reach out to us anytime at the contact information given below
Best Regards,
Snapdeal Team
EXTRACT OF DELIVERY CONFIRMATION OF ORDER BY snapdeal.com
Subject: Invoice copy and Delivery Confirmation for your order 3607181503
From: Snapdeal Orders Sat, 22 Nov ’14 6:38a
To: You
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1 attachment
YOUR PRODUCT IS DELIVERED
Dear DEVASHIS DAS,
We have delivered the following item(s) from your order 3607181503
Gigabyte GA-B75M-D3H Motherboard | Rs. 4400
Invoice(s) for this order are attached with this email for any future reference.
Now process returns and complaints with a single click! Visit My Orders on Snapdeal.com.
S No. Suborder Code Item Name Shipping Status AWB No Courier Name
1. 4863279813
Seller:AR SOFT SOLUTIONS Gigabyte GA-B75M-D3H Motherboard Delivered 11177147253
Delhivery
Total Value : Rs.4400
Total Offer Discount : Rs.301
Paid Amount : Rs. 4099
Saved Amount : Rs.2201
Shipping Address
DEVASHIS DAS
23A, BIDHANPALLY, P .O. GARIA, KOLKATA – 700084, GITANJALI METRO STATION
South 24 Parganas, 700084
West Bengal, India
Mobile: 9831698445
You can Log on to your account anytime to see these details and your other orders.
Visit Snapdeal from your mobile phone: m.snapdeal.com
Check more products at www.snapdeal.com
RETAIL INVOICE RECEIVED WITH THE PRODUCT
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