Location/place: MAYUR VIHAR PHASE -1
Name of company/service: SPICE MOBILE COMPANY
I PURCHASED A SPICE MOBILE MODEL NO. M6868 ON 11/09/2011 FROM SPICE STORE TRILOK PURI. HOWEVER, AFTER SIX MONTHS OF USING, IT BECAME DEFECTIVE I.e., AUTO SWITCH OFF, ON/OFF SWITCH PROBLEM & TOUCH NOT WORKING ETC.
I VISITED SPICE AUTHORISED SERVICE CENTER (OPTIMUM TELESERVICES LAXMI NAGAR) ON 15 JUNE 2012 AND SPOKE WITH THE CENTER INCHARGE. HE TOLD ME TO HAVE IT REPAIRED AND KEPT MY MOBILE AND TOLD ME, IT WILL TAKE 12-15 DAYS.
I HAVE RECEIVED MY MOBILE ON 30 JUNE 2011 (AFTER 15 DAYS) BUT IT WORKS ONLY FOR ONE DAY AND AGAIN IT WAS NOT WORKING. I WENT TO THE SERVICE CENTER AGAIN ON 5 JULY 2011 TO COMPLAIN ABOUT THE PROBLEM THEY AGAIN KEPT MY PHONE VIDE SERVICE REQUEST NO. 30100144C70182, DATED 05/07/2012 AND DELIVER MY PHONE ON 29 JULY 2012 NOW IT AGAIN NEED REPAIR, I TALK TO MR. SHAILENDER KUMAR FROM SPICE MOBILE CO. HE TOLD ME THAT ITS A ELECTRONIC MACHINE IT CAN B DEFECTIVE. I WANT TO COMPLAIN AGAINST THE COMPANY FOR DEFECTIVE MOBILE PHONE & MENTAL TORTURE OF ME.
I AM NOT SATISFIED WITH YOUR PRODUCT AND SERVICES. MY MOBILE IS IN THEIR CUSTODY FOR MORE THAN A MONTH AND I HAVE NOT RECEIVED ANY RESPONSE FROM THEM TO TILL DATE.
I WOULD LIKE YOU TO REPLACE THE PHONE WITH A WELL-FUNCTIONING ONE. I WOULD LIKE TO RECEIVE THE SAME TYPE OF UNIT.
YOU MAY CONTACT ME AT 9540519313 ANY MOMENT. I LOOK FORWARD TO HEAR FROM YOU SOON
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