Faulty LED

Location/place: Delhi

Name of company/service: LG India

Dear Team,

I have been facing Issues with LG India, due to faulty LED being sold to me and now finally when they are not able to give any solution to this they are just holding my LED with them for almost 2 weeks with them in there Service Centre.

Detail Mails sent to them are below fyr and know what exactly is the issue.

Mails Sent to LG : –

On Wed, Jul 11, 2012 at 8:20 AM, ravinder kumar wrote:

Dear Team,

Again this is really a bad experiance even after sending several mails to you and taking to Mr. Amit Rathore I am not able to get solution that by when I will get my LED back.

I had spoken to Mr. Amit Rathore almost a week back and updated him about the problem and he was suppose to revert with update and resolution, but till date no one has reverted to me even on mail or phone.

This is surpricing how come Brand Like LG is taking customer Service issue so casually.

I am not able to get any update on my LED TV even after 2 weeks of pickup from my home.

I think you guys only understand the language of Consumer Court and bad image in Media.

Now I thing I have to put your service performance on FB and spread accross to avoide buying LG products because of Extremly POOR After Sales Service.

Also you will get Notice soon from Consumer Court for the replacement of my faulty LED and with compensation for the problem I have faced during this period and no revert from your side.

Ravinder Kumar
Deputy Manager Zonal Operations,
North & Central India,
Futuregroup,
Ph. 9310446449/9871257404.

On Mon, Jul 2, 2012 at 3:03 PM, ravinder kumar wrote:

Dear Team,

I am not able to get in touch with your Area Service Manager Mr. Amit Rathore on the given mobile number.

would request you to get a call back from him.

thanks
ravinder

On Mon, Jul 2, 2012 at 11:41 AM, LG Service wrote:

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Area Service Manager so that an immediate step can be taken in this regard.

Please don’t hesitate to contact our Area Service Manger Mr. Amit Rathore on his mobile number 9873331770.

Thanking you and reassuring you of our best services always.

Your’s Sincerely

Ganesh

Customer Service – LG Electronics

From: ravinder kumar [mailto:[email protected]]
Sent: 01 July 2012 09:33
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([email protected])
Subject: Fwd: Complain regarding LG LED LCD TV

Dear Team,

After loging below complain or basis existing logged call, I had got your people visited at home who said that as per the fault it is required to be sent to service centre and if they will not be able to resolve the problem then it will be replaced. and on 26th June, 2012, your people had come to collect the LED to get the problem resolved, and they had said that they will update me max by 28th June EOD for the action what is to be done, if this is getting repaired or replaced.

But till today i have not got any call from the service centre and not even I have been given any direct number for service centre to get in touch with them.

After 5 days to pickup, NO information is being shared for the same and even I don’t know what kind of fault is there big or small which is taking so much time for the team to revert for the action what is actually happening.

In this case what I understand is that team at service centre is not able to identify the issue and would want to get my Faulty LED replaced with NEW LED.

As the fault is there from the begining(date of purchase) in LED and your installation enginers were also not able to ractified this.

Would want to get some positive reply from the team instead of just getting auto reply on the issue.

Thanks & Regards

Ravinder Kumar

Deputy Manager Zonal Operations,

North & Central India

Future Group,

Ph. 9871257404 / 9310446449

———- Forwarded message ———-
From: LG Service
Date: Fri, Jun 22, 2012 at 6:18 PM
Subject: RE: Complain regarding LG LED LCD TV
To: ravinder kumar

Dear Customer,

Thanks for sharing your concern with us.

We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.

Thanking you and reassuring you of our best services always.

Your’s Sincerely

Ganesh

Customer Service – LG Electronics

From: ravinder kumar [mailto:[email protected]]
Sent: 19 June 2012 22:24
To: [email protected]
Subject: Complain regarding LG LED LCD TV

Dear Team,

Writing this mail is making to feel like bad after sales service by LG.

I had bought my LED in October and then demo was not provided properly as person came was not aware of 3D options and usage of Magic Motion Remote.

As it was of no use to me at that time I did not raise a request again, but now when I wanted to use that I logged a call to your customer care 14th June, 2012, with Request ID RNA120614068612, where person came again considering this call is for installation of LED and was again not aware of both the things and called up someone to help then he came to know that he will send someone else with service remote, but no one came, I logged a call again on 16th June, 2012 with Request ID RNA120616045045, where person came and told that there is some problem with mother board of LED which is to be change to get the magic motion remote work and he will replace it in next 2 days and for Demo of 3D someone else will come, but no one came and even today I got a message from LG Customer Care for closure of request and asking for feedback, where I am not able to understand how come this is expected from a brand like LG where this kind of after sales service is provided, and even your manuals say 24*7 Customer Care support on toll free number but when we call them they say from 8 AM to 8 PM only.

I am really not able to understand that knowing that products are good from LG but after sales service is bad, so should I buy LG products with LG or not even in NEW LED LCD 3D TV a part is not working from beginning and it is found that motherboard is not working after 8 months of operations and 3rd visit made by the engineer, where this is really not acceptable from LG as a NEW product if this problem would have been told to me in the first visit at the time of installation then I would have gone to consumer court and got it replaced, but now I don’t think you people will even accept this and I will get any positive response from consumer court also, but knowing this kind of service I am understanding not to but any LG product in future even if they are better than other brands but considering the after sales service I would never want to go for LG basis this bitter experience.

Would request you to get the same resolved on urgent basis with permanent solution to it without any delay, otherwise I anyways have to go to consumer court for the support from there.

Thanks & Regards

Ravinder Kumar

Deputy Manager Zonal Operations,

North & Central India

Future Group,

Ph. 9871257404 / 9310446449