Location/place: Mylapore, Chennai
Name of company/service: Fast Track Pvt. Ltd.
On 14th June 2012, I had booked a cab via fast track for travelling from Mylapore (Luz) to Egmore railway station at 7:45 (Booking no – 9098, date and time of booking: 14-16-12 at 1:29).
My train was at 8:50 through Nellai express so I wanted to reach station by 8:30, so expected cab at 7:45.
At 6:41PM, I have received SMS from LM-FSTRCK regarding cab details (Veh ID – 1476, TN23BB3252 Drv. Mob9940630801). Again at 7:09PM I have received another message with different details (Veh ID – 4347, TN69AW4696 Drv. Mob9626047283).
To avoid confusion I gave call to both the drivers. Both of them have said that they are not coming and they have communicated to call centre there inability.
By 7:20, I have informed call centre that none of the drivers are coming and insisted on new cab arrangement. However the call centre executive keep insisting me that the driver with mobile number 96260 47283 is gone come.
From 7:20 to 8:30, I have continuously called them and they kept on saying the driver will come. They were not ready to call driver or accept that I have spoken with them and confirmed that he was not coming. During this period driver also called me and confirmed that he is not coming.
After boarding the train just to check the status of cab i called call centre number and they have said cab is on the way.
Around 8:50, I have raised complaint for this at 984010 36666 (complaint number given in SMS). Executive have also asked me for rail ticket amount (Rs3085), to compensate. They have said they will look into this and to this effect they have shared complaint no. 11100 with me on 16 Jun at 4:59PM via sms (from number 90947 73845).
On my return when I called them at 90947 73845, initially they were not picking my call and whenever they picked my call disconnected line after hearing my complaint.
On 22 June finally the person (at 90947 73845) listened to me and arranged call with cab driver. As I don’t understand Tamil I was not able to understand there conversation in Tamil. However at the end of call, call centre executive said that some senior person will give me call.
I along with my parents gone through with hassles and via public transport anyhow reached station that day. We had to run to board running train and in this process one of the family members got injured too. It was a nightmare we would like to forget. But we feel all this happened due to fast track. I would like fast track to compensate me for this.
Despite complaining them number of times we have not received a single apology from them. I have discussed this issue with some of my colleague and they have also quoted similar instance.
(Supporting: I have all the sms, train ticket and last conversation in audio form. On request can produce them)
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