False Service Assurances

I am a tikona internet user .From past 15 days i am getting too much net fluctuation issue . I have register more than 20 complaints but every time they just give me a time period of 24 hours and after that nothing happens , there executive says that ur problem is closed from our end ie resolved but nothing actually happens because i face same issue so i have to register complaint again. I have doing this for more than 15 days but nothing happens . After i strictly asks them to fix it they just give a temporary solution for a day and after that i am down to the same problem infact even if net is working then also there is very less speed as they promise , nearly half . There executive do nothing else rather than assuring .Even they promised me that they will send an engineer to my place yesterday but even they didnt. I just want to have my problem as i have paid the sum and didnt receiving what was promised earlier by company.

Tikona User Id : 1111759393
Recent Complaint No : 1-3327593061


Comments

2 responses to “False Service Assurances”

  1. Tikona Care Avatar
    Tikona Care

    Dear Saksham,

    Greetings from Tikona.

    Please be assured that your concern listed Jan 6, 2015 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

  2. Tikona Care Avatar
    Tikona Care

    Dear Mr. Khurana,

    Greetings from Tikona.

    We have noted your feedback and will share the same with our respective team.

    With regards to your concern, we are working towards a resolution. We will revert to you shortly.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

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