false service

Location/place: pune

Name of company/service: tata docomo internet services

i made complaint regarding speed on 17th march.I didn’t get any call till 20th march so again made call to check status of my complain,it was then i discovered my contact number is was miss typed by your executive.so,i corrected it..again on around 25th i made call to confirm status of my complain…it was open there was no problem withn contact no…i was assured that your technical team will contact me.Till today i didn’t get any call from your side.so i made call again to your call center and discovered my contact no. is wrong there it was same mistake which happened last time.Till my problem is not been resolved and behavior of your is unproffestional and arrogant,it seems thst you don’t respect for your client…my details are as below.
DOCOMO NUMBER: 8237564509 Complaint no: PTCD12046995 my conatct no:9823855020…pradeep kumar was executive on 20th march who was arrogant.

hope you have power to necessary action
i mailed above message to nodal officer but his email id n=is not working…i got mailer demon error mail


Comments

2 responses to “false service”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear customer,

    Thank you for sharing your contact details, we will contact you soon regarding the same.

    Thanks and Regards,
    Tata Docomo

  2. Tata Docomo Avatar
    Tata Docomo

    “””Dear Customer,

    We tried to speak to you personally on your alternate number to understand your concerns regarding network however, we were unable to contact you, since your call was not answered. Please be inform that we have already registered your complaint on 03-Apr-2013 with the docket number PTCD12052369 and the same will be resolved by 05-APR-2013 16:39 hrs.

    Thanks and Regards,
    Customer care,
    Tata Docomo.””

Leave a Reply

Your email address will not be published. Required fields are marked *