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False recharge done by paytm website

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by

grvsnghl
in

Hi,

It’s been more than a week now. I have recharged my tata docomo prepaid number 8983587487 with Rs.200 for which i should get Rs.200 full talktime as mentioned on TATA DOCOMO Website as well as PAYTM Website,
but got 320 mins & 10 mbs data.

I have lost approx. 1gb of my mobile data as it got overridden by 10mbs, also i didn’t get Rs.200 balance as mentioned.

Please help me with this issue, as both the organisation are not giving any support on this at all even though I have mail both half a dozen times. Paytm is not even bothering to reply to my mails also.

Need your kind intervention.

Comments

2 responses to “False recharge done by paytm website”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We regret for the inconvenience caused to you.

    As per the discussion over the call on your number. We would like to inform you that we have registered your concern

    regarding recharge related with docket number: PBR12264412 and expected to be resolved soon.

    For further assistance you can also write a mail to us at [email protected].

    Thanks and regards,
    Customer Care-Tata Docomo

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