Location/place: Kharagpur
Name of company/service: Aircel
Respected Sir/Madam ,
I Indranil Bose a customer of aircel prepaid mobile service of west bengal telecom circle , my mobile no is 9851161344 which belongs to the mentioned service provider, i has been cheated by the company by providing false information of their offer . The compaly has a toll free no 1288 which provides information regarding their offers, in that the company claims to provide unlimited pocket internet 2g (surfing&downloading) pack for rs. 98/- for a period of 1 month, but when i had recharged that pack and after i had used for 2 days the internet disconnect itself , i thought that that might be a network problem and next day i called their customer care 198 from their i had been told that due to not maintaining minimum main balance of rs.5/- the internet service is been stopped but on 11/06/2013 after recharging an amount of rs.30/- the service has been restarted but after a minute it disconnect then i checked my main balance and i am shocked that my main balance has been fully deducted after that i called their customer care i one of their executive name manoj told me that the pack of rs.98/- provides 1gb internet data for 28 days in 2g network but when i claimed of their offer provided on their toll free no. 1288 he refused and when i told him to transfer the call to their senior he told me that they are all busy and they can’t attend me and disconnect the call after that i called their customer care for 2nd time still i didn’t got any exclamation . After this I had launched complain in some websites for consumer complaints, after this on 13/06/2013 at 5:30 pm one of their higher executive called me from 9851199011 and told me they are sorry for the inconvenience caused but they can’t provide me the offer but they can refund half the amount of net pack and the main balance but i had refused and asked to provide me the offer mentioned but he refused, so i told him that i will file a case in consumer court . There fore i humbly request you to view my matter so that i could get my money back as service . The transaction no for rs.98/- recharge is wbr13060814241200086 dated 08/06/2013 & rs.30/- recharge is WBR13061111101200074 dated 11/06/2013 . Thanking You
Yours Sincerely
Indranil BOse
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