Failure to deliver courier

Location/place: India

I have sent a package from Pune to Bangalore it has not yet been delivered and everyday the Bangalore delivery person lies that either it has been delivered or he will deliver it today..
It has been over 10 days since I have sent the package but yet it has not been delivered.. It had been promised that it would be delivered the 3rd day..
Docket number is: 427220295


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