Failure of recharge

Location/place: New Delhi

Name of company/service: Rechargeitnow

I have recharge my no. with the folling details.
Track Id: 300085240712
Name: Ritu Ranjan
Email: [email protected]
Mobile No/DTH Subscriber ID Recharged: 9454088877
Date of transaction: 2012-07-04
Order Id: R57723604712

I have inform the service provider twice for the failure of recharge but i did not received any information from them.