Failed Recharge

Location/place: ghaziabad

Name of company/service: PayTM

Hi I tried to recharge my mother’s mobile through pay TM.The message was a success message.But my mother’s phone was not recharged with money.when i inquired with pay TM they asked me to get it confirmed from the telephone company.

I gave them a mail from the telephone company that the recharge has not happened.But still then they are not refunding money nor charging the phone with requisite amount.