Location/place: Raipur
Name of company/service: Bharti Airtel
Dear Sir/Mam,
I am Ashutosh Gupta, Having Mob-No.7389934199 at Raipur. Previous Month I got the Airtel Bill As Rs.2662, And Approx 2100 is for data Usage while I have activated data pack of Rs.150.
I have got Many Alert SMS from Airtel (Sample SMS- “YOU HAVE CONSUMED 698 MB OF DATA AGAINST 1024 MB OF BUILT-in MOBILE INTERNET DATA FOR THE AIRTEL MOBILE 7389934199 till 10:42 HRS, 20 MAY-2013. POST 1024 MB, Charges AS PER BILL PLAN WILL APPLY””During 15th to 20 th May-2013)
which shows that I will not be charged till 1024 MB of data, And I am having all the SMS for Evidence, You can also check in Bharti Portal,
Apart from This, I have called customer care for the same on 21 st, he said, you should not be charged, also I called on 5 th or 6 th of april for the same, He said you can use 1024 Mb of data in 2G Services, As there is no way to know the 2G Data usage. I have also discussed personally with my friends working in Bharti Airtel, they also said you will not be charged if you have got any SMS from Airtel regarding data usage.
I have all the Records of SMS, so I am requesting you to settle my amount as early as possible, Kindly don’t let me disconnect my services with airtel as I am Having 25 Postpaid connection here at raipur.
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Thanks & Regards,
Ashutosh Gupta
Technical Specialist (Network)
Sify Technologies Ltd.
Mob-07415930307, 09584709191
Animals Are my Friends, And I Don’t eat my Friends.
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