EXAGERATION OF CLAIMS

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One response to “EXAGERATION OF CLAIMS”

1. 

   Sathya Bama

   August 17, 2012

   Dear Shubashini,

   We note, with surprise, your sharing of your experiences with us on this forum. At the outset, we deeply regret the fact that you had to take your dissatisfaction so. We take this opportunity to put forth our views which may correct the imbalance in the perception created by you. Of course, its our endeavour to improve the service and we take this opportunity too to do just that. Not for nothing is BharatMatrimony a brand that is trusted by millions: we marry off several thousands of members PER DAY and even in PrivilegeMatrimony, our successes have crossed thousands.

   Here are the statistics: we shared a little over 50 profiles in the membership period. You have accepted nearly 40 of them! For the critieria that you have set and from the past trends of similar customers, we believe that this is a good performance. Of the ones that were not accepted by you, a few were ones that did not match the very stringent criteria set by you. These, the Relationship Manager appointed for you assured to us, were done post discussions with you and keeping in mind your best interest . This is evident from the fact that you have allowed us to proceed even in a a few of such profiles that were not entirely in line with your criteria.

   Your grouse that a few profiles sent to you were without photos or family description is correct. However, uploading of photos or family description is members’ prerogative: a few add willingly, a few do not and a few more hide/protect the photos due to privacy reasons – none of these are under our control. Even then, in most cases, your Relationship Manager has been able to get the photos from other members by writing to them directly. Indeed, your Relationship Manager has been in constant touch with you through phone and e-mail in order to keep yourself updated on the proceedings.

   Overall we have found your comments to be a tad harsh. We believe that the service rendered is up to our commitment . Of course, you as a customer is entitled to feel dejected if matrimonial alliances do not materialize in the manner one usually wishes: swift, quick and excellent. In such cases, we would always suggest to continue to search and interact with prospects with more vigour.

   If you require any more assistance, you can reach me at [email protected] And, please do let me know if you have any plans to return to Privilege Matrimony – we would welcome the opportunity to restore your confidence.

   Thanks you Again.

   Sathya

   Manager -Service Quality

   Privilege Matrimony