I bought Phonemax Glam 5 phone on 22-Dec-2014 and the Phone is not working with dual SIM card. I have complained Ebay return (Claim ID: 842221) on 16-Jan-2015 as soon as I faced the issue, however Ebay has closed the claim mentioned to get in touch with seller for repair as the product is under manufacture warranty, I did the same, over the call as well as sent email to the seller (Email ID: [email protected], Phone No- 09136080707) and requested to look into this, however not received any confirmation from seller.
As per Ebay 30 days refund guarantee, I’m not satisfied with the product and wanted Ebay to refund my money and take back their product (product is not used, and packed condition) but Ebay denied on this. If the refund is not possible then why they are using 30days refund if customer not satisfied with the product ?
I want a serious action on this company is really a fraud and neglecting my concern.
Ebay 30 days Refund Guarantee is fraud
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3 responses to “Ebay 30 days Refund Guarantee is fraud”
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Dear Arpan,
We have taken a note of your details and will get back to you with a resolution at the earliest.
Thank you.
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Dear Arpan, Thank you for sharing your concern.
As per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved. So we would request you to visit the nearest service center and get the issue resolved.
However, if the item that you received was dead on arrival or fake you may provide a DOA / Declaration letter from the authorized service center to [email protected] within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end. -
Dear Arpan,
We would like to inform you that since there is no response from your end and the requested document has not been submitted within the stipulated time, hence we are closing this case from our end.
For any further assistance on the same you may contact us on our toll free no – 18002093229, or via chat / email.Thank you.
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