I had booked a cab from Bannerghatta road to BIAL airport few days back i.e. 13/08/2014 with Easy Cabs. My booking ID is A081300208 the pickup time was 5.10 PM. I have list of messages and the first message was received at 4.32 PM assigning me the chauffeur name and car number( KA 02 AD 6909, driver’s phone no- 9164077930). I called the chauffeur at 4.50 PM and he said he was running little late, I called up the driver again at 5.10 PM and he confirmed he would be late. It was at 5.20 PM that I called up the driver again and he said he would not be able to make it and he suggested an alternate driver would be assigned and would be there. I called up the call centre again and they told me that an alternate driver is assigned. On 5.21 pm I got an sms from call centre with alternate driver details. At 5.45 PM the alternate driver also refused to come to my location. As a result of all this follow up I missed my flight at 7.45 PM to Delhi only due to negligence and poor customer service of Easy Cabs I am enclosing ticket for my 7.45 pm flight. I reached on my own after massive struggle because nobody at Easy Cabs had any customer focus and I could not get support from Easy Cabs at right time I urged Easy Cabs number of times to refund my INR 11482 (the ticket price for next flight to Delhi). I am enclosing the ticket also.
I would urge you to please help me recover my hard earned money which I lost due to negligence of employees of Easy Cabs. On August 15 and August 16, I have called up customer service team on 5 different occasions to put forward my request.
The company has been unresponsive first to customer needs and then to request for compensation . I would continue my mails until I get compensated for loss.I am yet to hear from the company.
As an investor and significant minority shareholder EQ India advisors (a dollar fund) invested in the company has also pecefully ignored my compensation requests. I will continue to expect that that the fundinvest in companies which response to customer needs and are keen to maintain a good public image
I would urge people running India Consumer Forums to pls. help me in recovering my ticket money which I lost only because I committed the blunder of trusting Easy Cabs.
My tickets are as under
E-Ticket
PNR: 6E – S366QY
Issued Date: Thu 03 Jul 2014
Delhi Delhi 110001 Phone:9811188411
Passenger Name Ticket Number
Mr AMIT BHATIA S366QY
Wed 13 Aug 2014
IndiGo 6E 114
Status : Confirmed
From: BLR (Bengaluru Intl, Bangalore) Dep: 7:45 PM
To: DEL (Indira Gandhi Airport, Delhi) Arr: 10:30 PM
M Class 2:45 Hours Flight Non stop Baggage: 15 Kg Meal: 0 Platter Aircraft: 320
Mon 18 Aug 2014
IndiGo 6E 107
Status : Confirmed
From: DEL (Indira Gandhi Airport, Delhi) Dep: 7:35 PM
To: BLR (Bengaluru Intl, Bangalore) Arr: 10:15 PM
M Class 2:40 Hours Flight Non stop Baggage: 15 Kg Meal: 0 Platter Aircraft: 320
This is an electronic ticket. Please carry a positive identification for check in.
AirFare: Rs. 5,844.00
Fee & Surcharge: Rs. 7,140.00
Total AirFare: Rs. 12,984.00
Remarks
Carriage and other services provided by the carrier are subject to conditions of carriage which hereby incorporated by reference. These conditions may be obtained from the issuing carrier. If the passenger’s journey involves an ultimate destination or stop in a country other than country of departure the Warsaw convention may be applicable and the convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
———- Forwarded message ———-
From: IndiGo
Date: Wed, Aug 13, 2014 at 8:13 PM
Subject: Your IndiGo Itinerary – XYY4ST
To: [email protected]
INTERGLOBE AVIATION LTD.(INDIGO), Global Business Park, Gurgaon, Haryana, India.
IndiGo Passenger(s)
1 . Mr amit bhatia
IndiGo Flight(s)
Date Departs From To Flight Dep Terminal Arrives
13Aug14 8 : 50 PM Bangalore Delhi 6E 106 11 : 40 PM
Booking Reference Status Date of Booking Payment Status
XYY4ST CONFIRMED 13Aug14 Approved
Bar Code
Price Summary Contact Information
Airfare Charges INR
9 , 800 .00
Booking Fee (BKF) INR
200 .00
Arrival User Development Fee (UDFA) INR
466 .00
Government Service Tax INR
485 .00
Passenger Service Fee (PSF) INR
147 .00
User Development Fee (UDF) INR
384 .00
Total Fare INR
11 , 482 . 00
Address : DEL
Phone : 0*9868221292
Email : [email protected]
Note:
Please treat this as a valid invoice for the purpose of service tax.
PSF/UDF/ADF are collected on behalf of Airport Authority of India (AAI).
International : Tax on passenger transport is collected @ 12.36 % with an abatement of 60% (inclusive of education cess and secondary and higher education cess). In case of continuous journey, applicable service tax is collected on the whole journey, if the passenger embarks from India.
Domestic : Tax on passenger transport is collected @ 12.36 % with an abatement of 60% (inclusive of education cess and secondary and higher education cess). On other services, service tax is collected @ 12.36 % with an abatement of 60% (inclusive of education cess and secondary and higher education cess).
Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable).
Services : Bangalore – Delhi –
MR amit bhatia
Terms and Conditions
Must Read:
We recommend you check-in AT LEAST 2 Hours prior to departure for domestic sectors and AT LEAST 3 Hours prior to departure for international sectors.
Please obtain your boarding pass from Check-in counter, 75min (international sector) / 45min (domestic sector) prior to departure. Failure to do so will result in your booking being cancelled and the fares and surcharges retained. Report early for hassle free check-in.
Boarding gates close 30 minutes prior to the scheduled time of departure for domestic sectors and 45 minutes prior to the scheduled time for international sectors. Please report at your departure gate at the indicated boarding time. Any passenger failing to report in time, may be refused boarding privileges.
Free baggage allowancefor all pieces combined is 15kg (Domestic) / 20kg (International) checked baggage and 7 kg (only one piece, measuring not more than 55 cm X 35 cm X 25 cm) cabin baggage. Free checked baggage allowance for travel to and from Dubai and Muscat is up to 30kgs per adult and child. This allowance does not apply to infants.
For all international flights, we accept USD/GBP/EUR or the currency of destination (except INR) for on-board purchases. INR up to denomination 100 is accepted on Kathmandu flights. This is as per Indian regulations.
For on board purchase on all flights, due to security measures, we dont accept any credit/debit card.
For Infantsvalid birth certificate is required.
General:
Check-in at www.goIndiGo.in is available. This option is for cabin baggage only. Not available for customers with infants or groups.
Changes/cancellations permitted more than two (2) hours prior to scheduled departure (four (4) hours for international sectors) with payment of change/cancellation fee and difference in fare if applicable.
A security search is compulsory.
A valid photo id is required for each person travelling. For foreign nationals, only passport will be considered as valid photo id. For detailed terms and conditions, log on to www.goIndiGo.in
Check Your Flight Timings: To know flight status on the day of departure, contact our 24 X 7 call centre departure, contact our 24 X 7 call centre or logon to our website or mobile website, or send an sms to 566772 in the following format: “ST[space]3 digit flight number[space]departure date of flight as ddmm”. For example: to know the status for 6E-333 for 11th February send “ST 333 1102″ to 566772.
Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid photo Id, no other photo Id will be considered as valid.
Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable).
Passengers going to UAE/ Oman from India on tourist/ employment visas require an ‘OK TO BOARD’ comment in their PNR. Please check with your visa issuing agency.
Name changes are not permitted on your booking.
A selection of vegetarian & non-vegetarian wraps, malabar parathas, sandwiches, flavored cashew nuts, cakes, potato sticks, samosas (veg. only) and cold beverages may be purchased on board.
LED / LCD TVs of more than 39” in size will be charged. Refer to www.goIndiGo.in.
This booking is governed by IndiGo’s fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goIndiGo.in
Flight schedules are subject to change and approval by authorities.
IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.
Hot Food and Beverages shall not be served on short sector flights.
Due to airport security regulations, no Hand Baggage is allowed on any flights from Jammu and Srinagar airports.
Terminal Information:
International Terminal Information: For international flights, IndiGo will operate from the following terminals airports: New Delhi – Terminal 3, IGIA; Mumbai – International Terminal, CSIA; Dubai – Terminal 1, Dubai International Airport; Bangkok – Suvarnabhumi Airport; Singapore – Terminal 2, Changi Airport; Kathmandu – Tribuvan International Airport; Muscat – Muscat International Airport. Chennai – International Terminal, Chennai International Airport; Hyderabad – International Terminal, RGIA; Kolkata – Terminal II, Kolkata International Airport; Kochi – International Terminal, Kochi International Airport and Trivandrum – International Terminal, Trivandrum.
Indigo flights from Delhi to Singapore departs from Terminal 1D. In case a passenger is arriving into Delhi from a country other than India and is further booked on a Delhi to Singapore flight,he/she must make their own necessary visa arrangements for transit within Delhi since there will be a change of terminal upon arrival into Delhi(i.e. from terminal 3 to terminal 1D).
Flight Delays Reschedule or Cancellations
At any time after a Booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control, or for reasons of safety, or for commercial reasons. Circumstances beyond IndiGo’s control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest etc. If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours (depending on the length of the journey), a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost (subject to availability); subject to the requirements under the local laws of the country in which the flight has been cancelled, rescheduled or delayed.
In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, such Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. We strongly recommend all Customers to provide correct phone and email address, to enable us to inform of flight delays or cancellations in unforeseen cases. Customers who have not provided valid contact information at the time of Booking may not be entitled for any compensation. Contact our call centre (0) 99 10 38 38 38 or +91 124 6613838 if you have any queries.
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