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Double Payment(online) made towards set-top box is not refunded

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Location/place: Bangalore

Name of company/service: Airtel Set top Box

Hi All,

To purchase HD STP I made a payment of 2890 on 6th June, amount was deducted from my account but on airtel site it mentioned that “Transaction Unsuccessful” it is not credited, I followed up with your Customer Care, they informed me that payment is not received by Airtel and hence I need to make one more payment towards Set-top box and money will credited back to my account, I made another payment on 11th June.

I was told by Airtel Customer Care that my money will be refunded in 3 working days, its been more than a month now but I have not got my refund.

Details:-
Customer ID: 3012652066
Transaction ID:- 44981833 and 447843482
Mode of Payment: ICICI Internet Banking.

Please look into it.

Sincerely,
Vijay

Comments

3 responses to “Double Payment(online) made towards set-top box is not refunded”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Kibe,

    This is to inform you that your concern listed on 11 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Kibe,

    Further to our discussion dated 11 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Kibe,

    We would like to inform you that your concern listed 11 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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