distbuter of bsnl name goyal

Location/place: parasia

Name of company/service: bsnl

i have a two sim parch date 20-7-2012.so he is activion date 07-08-2012.but my sim is not serves so incoming & outgoing it not state.so i have go to distbuter ,but distbuter not halp me.so pleace halp me consumer forum