Discontinuation of service after requesting for transfer of ownership

Location/place: Bangalore

Name of company/service: Bharti Airtel

Hi,

I had applied for transfer of ownership of my dad’s number to my name after his death in the month of December.. I had submitted all the required documents and completed all the formalities and made the payments too.
After 3 month’s, in March, my SIM gets deactivated without any INTIMATION and it’s more than 8 days and my SIM is still not active.
They went to my old address for verification and did not come to the new house for which I had submitted the document.
I have been facing lot of prob as they aren’t responding to my concern and also it’s my official number so I have been facing lot of problem being contacted.
I want to raise a complaint against them and against the executive ARUNA from Koramangala airtel outlet who had taken my documents as she is the one who collected my document and is not concerned about my problem.
I want to sue them for harassing me and need compensation for this and also need my SIM activated asap before I face any further problem.


Comments

2 responses to “Discontinuation of service after requesting for transfer of ownership”

  1. Namaste Ms. Nazarali,

    This is to inform you that your concern listed on 21 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Ms. Nazarali,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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