Location/place: Gurgaon, India
Name of company/service: BlackBerry & HCL
This is with reference to my blackberry phone model:9360 given at the Blackberry HCL service center in Gurgaon on 19/11/2012 The job Id is 8016000132. I want to report a shocking and extremely disappointing service of Blackberry. I was promised that the repaired handset would be given to me in 15 days. Its going to be almost a month and I have NOT received it.Being a frequent traveler, It is a great inconvenience for me apart from the loss of productivity!
The HCL team at Gurgaon has no clue as to what is the exact status and the only response I get is that it has not yet come to us from HQ. When I emailed the HCL black berry customer service ([email protected]) team I got a reply and I quote “we shall get back to you with the exact delivery date on or before 26/12/12”. And I have not heard from them yet! When I called in the morning and asked I would like to speak to a senior, the lady on phone said she would not know the contact details and her SAP system does not have the same! And when the phone got disconnected and I dialed back no body picked up the phone!
This is extremely disappointing and making me think if I should move to other smart phones. I am not sure how a global player like Blackberry can afford to have such dismal service at a growing market like India! I request the BlackBerry team to get this done ASAP and inform me at my number 91-9958011105
Regards
Madan
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