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Denial of providing useage details

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AdminPost
in ,

Location/place: Ghaziabad

Name of company/service: Airte/Internet Services

Hello,

I want to file a complaint against Bharti Telecom services India Ltd.

I am a user of Airtel Broadband(DSL Internet). While using this internet service, Airtel Claims that I have used my full pack of 10 GB Data usage for current month which allows me to avail internet Speed @ 2MBPS.

As of now, I cant avail the same speed. When I logged my complaint at Airtel Customer Care they have mentioned that my Data usage limit has already crossed.

When I have asked them to provide me the list of Internet Sites, I have surfed and Data for each site, which has been transferred to and from my computer, they have denied to provide me the details.

I need to verify which internet site has cause me this issue, however without their information, I cant retrieve this information.

Please open a case again Bharti Telecom services.

Regards,
Prashant Verma
House No 151 – Sec 2 Vasundhara,
Ghaziabad, Utter Pradesh
9811305706

Comments

6 responses to “Denial of providing useage details”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Verma,

    This is to inform you that your concern listed on 19 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. prashant verma Avatar
    prashant verma

    Writing that you are looking in to the issue or your team is working to resolve the issue a customer is facing would not work always.

    This issue has been notified to your customer care team on 19th and I am still waiting for the updates.

    Can any one share any update on this issue? Or I need to go further on this case.

    Prashant Verma
    Frustrated Airtel Broadband Customer

  3. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Verma,

    Further to our discussion dated 19 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  4. prashant verma Avatar
    prashant verma

    Now be ready to represent yourself in Consumer Court, hopefully by next week and prepare your answers to provided to Govt. Of India.

  5. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Verma,

    This is to inform you that your concern listed 19 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  6. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Verma,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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