Delivered broken product and no reply

I received damage product and asking them to arrange for return pick up from the day it got delivered to me but they aren’t doing that. I’m trying to place return request from my end but they have some problem it’s not happening. I have sent them screen shot of what is the problem I’m facing to raise return request but they are least bothered to reply. Pls pls try to help me as they are delivering broken products n then no contact number to contact them and they don’t reply for messages