delayed in product shipment

Location/place: Moradabad

Name of company/service: Timtara.com

i placed an order 24th june Apple ipod touch (13400rs) order no. 10276846. but till today i am not got the product and nobody help me no customer care helped me
and delivery time is 10 to 20 working days rite now im not get any information abote shipment

thanx
vivek choudhary
9557146666