Delay in shipping and denying in refunding of money

Location/place: Patna ( Bihar)

Name of company/service: Timtara

I have order a product with timtara on 1.9.2012 but after unavoidable delay I have cancelled my order on 29.9.2012 but till date I have not get my money refunded .
Plz help and convey on my email [email protected] or call on 09430004239