Delay in Delivery and Miscommitment

Location/place: 66/4, Goswami para road Bally, Howrah, 711201 W.B

Name of company/service: Homeshop18

Dear Sir,
I Gourav Goswami placed an order to homeshop18 on 18.05.2013 at 04:27:48 pm against product code 30271820. They sent me my order no i;e 925720115, sub order no 58197401. I also paid them amount through my hdfc cr. card on spot. They commit me to send my product within 25.05.2013 without fail. But still now i don;t get my product and also harass by your representative. They are Mr.Tarun,Mr.Kamila, Mr.Punit, Mr.Tarikh, Mr.Mac and many others.
My heartily request please help me to get my original product.

W