Location/place: 133,sector 5 DDA flats Dwarka, New Delhi,110075
Name of company/service: Sony India
I purchased Sony Bravia KDL – 40 EX710 serial no.1722840 from Sabbarwal Electronics sect-12 Dwarka ,sony exclusive showroom on 27 feb 2011, invoice no.2795 For rs.69900/-.The set gave trouble just after completion of warranty of one yr.the screen was showing green color.complaint no.10554183 dt.3/7/2012 was registered with Sony service centre .They repaired the board , replaced a part and charged Rs.967/- job no. J 20574759 dt. 10/7/2012.The set gave same trouble again after four months.Sony replaced the board this time after charging Rs.8750/- , job no.J21483184,dt.16/11/2012.But the TV gave trouble again within ten days .Complaint has again been registered with Sony, complaint no.12290722 dt.27/11/2012.
Since Sony seems to have sold a defective product to me at a huge amount of Rs.69900/-and I am only paying for repairs in place of entertainment I demand that Sony replaces this defective piece with immediate effect and refunds the repair charges incurred by me so far.
I hope they are careful in giving me a genuine product as replacement so that I do not regret trusting the quality of Sony products.
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